Shipping and Return Policy

SHIPPING

All orders will be shipped within 48 hours of the order being placed. All orders placed on the weekends will be shipped the next business days.

Shipping for Canadian orders is between $9.99 to $14.99 depending on weight. 

In the event that an order is "Returned to Sender" due to an insufficient address and the mistake is not ours, the actual shipping amount required will be charged a second time to reship the package. Please note that a "Return to Sender" package is not considered a proper return process for our products. See below for Return Policy.

 

RETURNS
Our policy lasts 30 days from the date of receipt of the product. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as cream and flowers cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items, including face cream

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

REFUNDS
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

LATE OR MISSING REFUNDS (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@ainibaby.ca.

SHIPPING
To return your product, you should mail your product to: PO Box 76555 SUPER CENTRE, Markham, Ontario, L3R 0N5

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the original ship-out cost will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping items over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.